Orders will be shipped within 3 business days.

Unless otherwise instructed or required, shipping will be by ground.

Yes. Customers may request faster delivery for a fee. Contact us for more details.

Products are normally shipped through UPS, FedEx, and DHL.  However other shipping companies may be used upon request and availability.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if issued, and in its original packaging. You’ll also need the receipt or proof of purchase.  There is a 10% restocking fee to help pay for costs such as handling, x-rays, and other tests to determine the gear is not damaged.

To start a return, you can contact us at info@ballantynegear.com. If your return appears to meet the eligibility requirements, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ballantynegear.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Referral marketing essentially means that you refer others to purchase our products by word of mouth. We want to reward you for spreading the word by giving you a generous commission for your time. When a customer you refer purchases products from us you will receive 5% of everything they purchase for one full year!

While there are similarities between the two types of marketing, referral marketing takes a more personal, direct approach. We want people who know, like, and use our brand to refer others to our products based on their experience and interactions with us.

VP of Marketing at Ballantyne Gear, Amy Ballantyne manages the program and uses GoAffPro to manage the technical backend of our referral program. They are highly rated and provide the unique specifications we need in order to give you commissions for a full year.

No! Many people who love our product don't work on a roof themselves but they love being ambassadors for our brand. We want to reward anyone who sends business our way. Anyone 18 and older can join our referral program.

Once you sign up for your free account and upload your W-9, your account will be activated to receive commissions. Once your account reaches $50 in commissions it you will receive your funds the next billing cycle. Sending your commissions the next billing cycle helps to account for any order changes before your payment is sent.

Ballantyne Gear will handle all payments, questions, shipments, and all customer service. You are rewarded for your referral. We take care of the rest!

There are a few different parameters set up to ensure you receive credit for your customer.

1) You will be given a unique URL specifically to you. This is the only link that will track your sales. Once clicked, this URL activates a tracking cookie that is valid for 7 days. A tracking cookie is a digital footprint to trace back to your account for credit of the sale. If Your potential customer creates an account or makes a purchase within that 7 day period using that link, the accounts will be automatically connected.

After that 7 days your potential client can re-click your unique URL or you can do the step below.

2) However, you can also give your potential client your name and referral code and we will process the sale on our end connecting your accounts no matter the time frame past the 7 days.

You will find your referral code after the = sign in your URL. For example if my Referral Program URL was www.BallantyneGear.com=TestABC, TestABC would be my referral code I would give with my name.

You can also follow up with our Ballantyne Gear customer service and with your potential client to ensure the transaction has taken place.

Our referral program is open to new customers only. If your potential client has already purchased from us before or if they already have an account created, no commissions can be awarded.

No. This program is open for you referring, or sending, people to us and commissions are calculated once their purchase is made.

Yes! Signing up to be a referral marketer for Ballantyne Gear is free.

Ballantyne Gear wants you and your customer to be successful!

You don't need to be the expert. Let us handle that for you.

Each client has unique needs and questions, so always contact our customer support and connect us with your customer to answer their questions. Never guess the answer; we are happy to help.

Stay connected with us in the following ways:

• Login to your referral program dashboard for materials uploaded periodically
• Join our email newsletter
• Subscribe to our YouTube channel
• Follow & Like us on Facebook
• Follow us on Instagram
• Come meet us in person at a trade show or demo in your area

The more people and companies you refer, the more your earning potential.

Our referral program is open to all, however if you would like to interview and see if you qualify to be a sales rep and earn a higher commission, please send a message to us at info@ballantynegear.com.